Privacy Policy

This Privacy Policy explains how Kechkay Cleaning (“we”, “us”, or “our”), part of the Kechkay Group, collects, uses, and protects information you provide when using our website or booking our services.

1. Information We Collect

We may collect the following personal information:

• Name, email address, phone number, and home address when you book a clean or contact us
• Payment information (processed securely through our payment provider — we do not store card details)
• Usage data and cookies when you visit our website (only non-essential analytics if you consent)
• Information you provide when applying to work with us

2. How We Use Your Information

We use your information to:

• Process and manage your bookings
• Communicate with you about your service
• Respond to enquiries and support requests
• Send booking reminders and service updates (you can opt out at any time)
• Improve our website and services (with your consent for analytics cookies)
• Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with our cleaning staff (limited to what is necessary to carry out your booking) and with trusted service providers who assist in delivering our services. All such parties are required to keep your information secure and confidential.

Our main processors include: Stripe (payments), Supabase (hosting and database), Resend (transactional email), Google Analytics and Meta Pixel (website analytics and advertising measurement, only if you accept analytics cookies), and Vercel (website hosting). Each processes data under their own privacy terms and only as needed to provide their service to us.

4. Lawful Bases for Processing

Under UK GDPR we rely on:

• Contract — to take and fulfil bookings you request
• Consent — for optional marketing email and for non-essential analytics cookies
• Legitimate interests — to operate and improve our business, prevent fraud, and keep our website secure, where this does not override your rights
• Legal obligation — where we must retain or disclose information by law

5. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. If you would like your data deleted, please contact us at hello@kechkaycleaning.co.uk.

6. Cookies

Essential cookies and similar technologies are required for the website to function (for example, admin sessions and booking security). We only load Google Analytics, Google Ads conversion tags, and the Meta Pixelafter you choose “Accept all” on our cookie banner. If you choose “Essential only”, those scripts are not loaded.

You can change your choice at any time by clearing site data in your browser and revisiting the site, or by disabling cookies in your browser settings. Withdrawing consent does not affect the lawfulness of processing before withdrawal.

7. Children

Our services are aimed at adults booking home cleaning. We do not knowingly collect personal data from anyone under 13. If you believe we have received a child’s data, please contact us and we will delete it promptly.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict how we process your data
• Withdraw consent at any time where consent is the basis for processing
• Lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint

To exercise any of these rights, contact us at hello@kechkaycleaning.co.uk.

9. Contact

If you have questions about this policy, please contact us at:
Kechkay Cleaning Ltd
119 Ivy House Road, Dagenham RM9 5RP
hello@kechkaycleaning.co.uk